PFA Navigator Impact Report

22/01/2025

In October 2022 PACC’s Preparation for Adulthood (PFA) Navigator Service was launched. The project was developed as a result of feedback from Parent Carers highlighting:

• Parent Carers do not know what is available
• The PFA Pathway is unclear
• Young People’s PFA journey is not starting early enough
• Education, Health and Care Plan process for PFA is unclear and ineffective
• Parent Carers are unsure of where to get help with PFA

To date, PACC’s PFA Navigator has had contact with over 1000 parent carers from the Shropshire SEND community, through 1:1 calls, in person communication at community support events, training events and coffee mornings. The navigator provides support and signposting to help parent carers navigate the SEND system and their young persons journey. Each term, a Navigator report has been published to highlight themes in issues parent carers are experiencing, information is shared with practitioners across education, health and social care.

The Navigator service has provided Parent Carers with information and knowledge of the SEND system in Shropshire. More importantly, a key outcome to this service is providing a listening, non-judgemental and understanding experience for parent carers, who often feel judged, blamed and isolated.

Our PFA Navigator impact report highlights the issues raised, themes in contact from parent carers and includes the outcomes of the Navigator project over year 1 and 2, which includes:

• 87 Parent Carers have accessed training opportunities
• 164 Parent Carers have had 1:1 calls to help navigate their child/ young person’s journey
• 390 Parent Carers have accessed community support activities and peer support opportunities

The full navigator report can be accessed here